Returns
You have the right to cancel your order up to 14 days after receiving it, without giving any reason.
After cancellation, you have another 14 days to return the product.
You will then receive a full refund of your order amount.
Only the return shipping costs from your home to the supplier are at your own expense.
If you exercise your right of withdrawal, the product must be returned to the supplier with all delivered accessories and — if reasonably possible — in its original condition and packaging.
To exercise this right, please contact us at info@luvani.uk
We will then refund the total order amount within 14 days after receiving your return, provided that the product has been received in good condition.
Exceptions to Returns
Certain products cannot be returned. These include:
a. Sealed products — once the seal has been broken, they are no longer returnable.
b. Products made to the consumer’s specifications.
c. Products that are clearly personal in nature.
d. Products that, due to their nature, cannot be returned.
e. Products that spoil or age quickly.
f. Products whose price depends on fluctuations in the financial market beyond the entrepreneur’s control.
g. Loose newspapers and magazines.
h. Audio or video recordings and computer software whose seal has been broken by the consumer.
Warranty
Warranty information is stated individually for each product.
If this is not the case, please feel free to contact us for more information.
Company Details
www.luvani.uk
📧 info@luvani.uk
Company number: 16265337